Employment / Volunteer
Open internships, volunteer opportunities, regular full-time positions, and part-time positions.
Boston Lyric Opera is an equal opportunity employer.
- Director of Operations
- Manager of Education Programs
- Audience Services Manager
- Volunteer Opportunities
Director of Operations
The Director of Operations manages the operations workload and develops budgets for the external relations team, establishing priorities and allocating resources accordingly. S/he plans and tracks major milestones and content and collateral deliverables for external relations programs and communications: reports on projects’ status, oversees progress to goals, establishes action steps as necessary, coordinates interdepartmental strategies, communications, and activities. S/he oversees technology strategies and enhancements to Tessitura and web-based systems that support audience services, external relations management, database security and administration and donor research.
Reports to Director of External Relations. Provides leadership and direction to Analytics & Project Manager, Audience Services Manager, Annual Fund Manager, and Database Administrator. Manages workload across team. Oversight includes these following areas:
Analytics & Projects
- Develop and manage company-wide calendar of content and collateral milestones and deliverables for all programs, activities, and communications at company, department, team, and individual levels.
- Reports to senior management team on progress toward department objectives, tracking initiatives versus schedule and budget, overseeing adherence to goals, and determining action steps.
- Develop pricing models, revenue goals, and growth projections; lead team on sales analysis.
- Develop earned and contributed revenue budgets and plans for external relations department; oversee analysis of projections versus budget; communicate variances to Finance.
- Develop expenses budgets for external relations department; manage priorities/approvals/purchases.
- Recommend and maintain departmental policies and procedures.
- Oversee all department reporting.
- Oversee subscription, single ticket, and group ticket sales operations, policies, customer service, and documentation.
- Plan pricing, sales strategies, and fulfillment operations.
- Manage relationships with management at Shubert Theatre and Annex venues, Tele-charge, and merchant card companies.
- Determine documentation requirements of gift processing.
- Oversee all contributed revenue campaigns.
- Synthesize results of ROI analysis of appeals.
- Technology and Database Administration
- Oversee website development, security, analytics (as above).
- Provide oversight for Tessitura database and security, system upgrades, new
applications, reports, documentation, and internal Tessitura Users Group.
- Hire and manage operations staff; provide coaching, mentoring, and training as needed.
- Participate in BLO cultivation and fundraising events.
- Other duties as assigned.
5 to 7 years of progressively responsible operational arts administration or other nonprofit
and management experience. Excellent written and oral communication skills. Flexibility,
attention to detail, bottom-line orientation and the ability to thrive in a fast-paced, high
pressure, collegial environment. High proficiency with technology, including Microsoft
desktop applications and Tessitura, preferred. Some evening and weekend work required at
the theatre and events throughout the season. Knowledge and appreciation of the
performing arts would be valuable. Special consideration will be given to candidates with
demonstrated history of success in similar position.
Salary competitive and commensurate with experience. Excellent benefits and opportunity
for advancement. Boston Lyric Opera is an equal opportunity employer.
Send resume, cover letter, and salary requirements to: Director of Operations Search, Boston
Lyric Opera, 11 Avenue de Lafayette, Boston, MA 02111, or email Recruiting@blo.org. No
Manager of Education Programs
Boston Lyric Opera seeks a Manager of Education Programs to support the planning and execution of long and short term education and community engagement initiatives. This individual will contribute to the development, implementation, and tracking of school and youth programs and the implementation and broadening of community engagement efforts.
Boston Lyric Opera has long recognized that an excellent opera education program is essential to its mission to engage and educate a diverse community about opera. Education & Community Programs are an integral part of BLO’s mission and the Company’s educational offerings continue to evolve and expand to serve our audience.
FOR SCHOOLS AND YOUTH, BLO offers the well-respected Music! Words! Opera! workshops for K-12 teachers and curriculum to K-12 schools and classrooms in collaboration with OPERA America, giving teachers and their students the tools to study famous operas and create their own. Also for schools, BLO offers college groups and high school teachers and their students the opportunity to attend each Final Dress Rehearsal at the Shubert Theatre during the season. This individual will serve as the primary supervisor and liaison for BLO resident Teaching Artist(s).
In partnership with Wheelock Family Theatre, BLO offers collaborative programs in theatre and music, giving young people the opportunity to refine their skills in both opera and dramatic performance. FOR ADULTS, FAMILIES AND THE COMMUNITY, BLO offers a free program of presentations and mini-performances at the Boston Public Library for each opera; complimentary pre-opera talks to ticket holders before each Shubert Theatre performance; “Talkbacks” after each Opera Annex performance;; the Signature Series, programs at the Museum of Fine Arts, Boston and other cultural institutions; and a variety of community events and performances throughout the year.
BLO’s Education & Community Programs continue to grow in number, including many having been implemented in recent seasons with the goal of continuing to engage, educate, and expose a diverse audience to this exciting art form.
3 to 5 years education-related work experience. Strong knowledge of music, preferably opera, and the proven ability to create and execute music education programs. Ideal candidates are detail-oriented and possess excellent writing, organizational, and technology skills, experience on the business side of performing arts, as well as a passion for the arts and education. The ability to thrive in a fast-paced, high-pressure environment, the interpersonal skills to work with prominent volunteers and colleagues, and excellent communications skills are essential. This position is available immediately.
Salary commensurate with experience; competitive benefits. Boston Lyric Opera is an equal opportunity employer.
Email resume, cover letter and salary requirements to Recruiting@BLO.org. Alternatively, mail to Manager of Education Programs Search, Boston Lyric Opera, 11 Avenue de Lafayette, Boston, MA 02111 or fax to 617-542-4913. NO PHONE INQUIRIES.
Audience Services Manager
Boston Lyric Opera seeks candidates to fill the role of Audience Services Manager to oversee sales and ticketing (subscriptions, single tickets, and group sales) and act as the liaison between BLO and venue-based box office/house staff. Responsibilities include: developing and maintaining high customer service standards; managing all aspects of box office, ticket sales (subscriptions, single, and group) including financial reconciliations; providing support for ticket budgeting and projections; managing ticket campaign implementation and sales analysis; implementing new processes as necessary; supervision of Audience Services Coordinator, part-time staff and volunteers, and overseeing ticket information systems by ensuring a clean and efficient database. This exempt position reports to the Director of Institutional Advancement.
3-5 years of progressively responsible customer service experience in box office, ticketing, audience services. Excellent organizational, written and oral communication skills. Flexibility, ability to meet deadlines, attention to detail, bottom-line orientation and the ability to thrive in a fast-paced, high pressure, collegial environment. High proficiency with technology, including Microsoft desktop applications and Tessitura, preferred. Some evening and weekend work required at the theatre and events throughout the season. Knowledge and appreciation of the performing arts would be valuable. Special consideration will be given to candidates with demonstrated history of success in similar position.
Salary competitive and commensurate with experience. Excellent benefits and opportunity for advancement. Boston Lyric Opera is an equal opportunity employer.
Send resume, cover letter, and salary requirements to: Audience Services Manager Search, Boston Lyric Opera, 11 Avenue de Lafayette, Boston, MA 02111, or email Recruiting@blo.org. No phone inquiries.
Boston Lyric Opera offers a variety of volunteer opportunities throughout the year. Ongoing as well as project assistance is needed in numerous areas including office operations, education and community programs, marketing, development, and artistic/production departments plus special events and activities. Volunteers with daytime availability and computer skills are particularly in demand. If you’ve got time, we’ve got the job for you!
If you are interested in volunteering, please contact Juan Rodriguez at 617.542.4912 x221 or firstname.lastname@example.org.