Frequently Asked Questions
How do I exchange my tickets for a different date?
With the Flexible Exchange policy, subscribers may exchange tickets from one show into any other available performance—including other shows in the season! Call Audience Services (617) 542-6772 to make any necessary changes and then mail your old tickets back to us at 11 Avenue De Lafayette, Boston, MA 02111. Once we receive your old tickets, your new tickets will be mailed to you. If an exchange is made without enough time to send the new tickets by mail, we will hold those tickets for you at the door. New tickets can be picked up one hour before the performance at the subscriber services table in the Citi Performing Arts CenterSM Shubert Theatre lobby. Please note that if you are exchanging your tickets for a higher-priced performance date or a higher-priced seating section an upgrade fee will be applied.
What if I lose my tickets?
Subscribers’ tickets can be replaced prior to and on the day of the show by calling Audience Services at 617.542.6772, Monday–Friday, 10am–5pm. On the day of the show, pick up your replacement tickets at the subscriber services table in the Citi Performing Arts CenterSM Shubert Theatre one hour before curtain.
What if I am unable to use my ticket(s)?
Subscribers may exchange tickets from one show into any other available performance—including the other two shows in the season! (See “How do I exchange my tickets for a different date?” above). If a subscriber does not wish to exchange their tickets for another performance or allocate their tickets to another production in the season, they may make a valuable contribution to Boston Lyric Opera by returning them to Audience Services for resale up to 24 hours prior to the performance. Please call 617.542.6772 to make any changes or to return tickets as a tax-deductible donation.
What is your refund policy?
Tickets are not refundable. As a subscriber you may exchange tickets, pending availability, or donate your tickets to Boston Lyric Opera to receive a tax-deductible credit.
What are Audience Services hours of operation?
Audience Services office hours are Monday–Friday, 10am–5pm. Messages left after 5pm Friday will be checked the following Monday or prior to that Sunday’s performance. The Audience Services office is a resource for subscribers only. If you are not a subscriber and you’d like to purchase single tickets, please call 1.866.348.9738.
Are there English translations for the operas?
Yes, the English text is projected on screens on both sides of the stage, even when the opera is performed in English. This way you can enjoy the beauty of the original language and still keep up with the plot.
What if I arrive late?
All performances begin on time. We cannot delay the start of the performance for latecomers. Because there are multiple events taking place in the Theatre District as well as frequent traffic and parking delays, patrons are urged to arrive at least half an hour prior to curtain. Patrons arriving after the start of the performance may miss substantial portions of the opera—perhaps as much as the first act. Patrons are urged to return to their seats promptly before the end of each intermission as well. Depending on the production, patrons who leave the theatre during the performance may not be seated again until intermission.
Is the Citi Performing Arts CenterSM Shubert Theatre accessible?
Yes. For patrons with disabilities, wheelchair-accessible seating is available (as well as companion-seating). Removable arm chairs on the Orchestra level are also available for those with other disability needs. There is no elevator in the Citi Performing Arts CenterSM Shubert Theatre. There are steps to the Mezzanine and Balcony level. The venue is equipped with an FM assistive listening device for use by patrons who are hard of hearing. Headsets are available free of charge at the Head Usher’s desk. A pay-TTY device for use by deaf patrons is located in the box office lobby. For general information, please call 617.482.9393 (voice) or 617.482.5757 (TTY). Patrons who are deaf are encouraged to use the Massachusetts Relay Service at 800.439.2370 to purchase tickets to Boston Lyric Opera productions.
The weather looks bad. Will the show go on?
In the case of extraordinarily inclement weather conditions on the day of the performance, information regarding any cancellations will be posted on the BLO website. Please call Audience Services at 617.542.6772 for up-to-date rescheduling information.