Digital Ticket FAQs
We are excited to announce a new level of convenience and security for your tickets! Digital tickets are a contactless way to deliver tickets directly to your mobile device using a mobile wallet. This offers a safe and easy way to receive, manage, and share your tickets with guests while reducing the ability for stolen or counterfeit tickets. No more stress over misplaced tickets, how to print at home, running out of ink, and no apps are required.
General Digital Ticket FAQs
Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate 24 hours prior to your performance start time and will refresh every 30 seconds. Digital tickets use rotating QR codes, so you know you have a valid ticket and reduce the ability to counterfeit tickets and resell them.
Digital tickets provide you with an easy and safe way to receive and share your tickets with friends and family. No more stress over how to print at home, running out of printer ink, or misplacing your tickets. Your tickets are always available in your digital wallet.
All sales are final. No refunds. This ticket is a revocable license subject to all terms, conditions, and policies established by Boston Lyric Opera (BLO), and this license may be revoked without refund for noncompliance. Any conduct deemed by BLO, in its sole discretion, to be disorderly, disruptive, or unsafe shall result in automatic termination of the Holder’s license. This ticket does not authorize resale without BLO’s prior express consent. Tickets obtained from unauthorized sources may be void. BLO reserves the right to suspend orders suspected of fraud and hold tickets for “Will Call” pickup (valid photo ID and credit card required). Exchanges may be made up to 48 hours prior to a performance for a different date or production within the current season. Exchanges are free for current BLO Season Ticket Holders; non-subscribers incur a $10 per order fee. If you cannot attend, tickets may be donated to BLO for a tax deduction (return physical tickets at least 48 hours pre-performance). Premium Seats (AA Zone) exchanged out of Opening Night forfeit access to Opening Night events, and price differences are non-refundable. Every guest requires a ticket. Unauthorized photography, recording, or transmission of performances is prohibited. Holder grants BLO permission to use their image/likeness in event-related media. Discounts apply only to new orders and cannot be applied retroactively. Prices, performances, dates, and times are subject to change without notice.
No. No apps are necessary to access your digital wallet. Your tickets are available at tickets.blo.org.
It takes just 3 easy steps!
- Go to tickets.blo.org
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
Once in your wallet, you can tap your event(s) to see all the details of your ticket(s).
Click for an easy informational guide to accessing your Digital Tickets.
Log in to your digital ticket wallet using the same email address used to purchase your tickets. You can request an access code be sent to your email or use your password by clicking the “login manually instead” link.
Go to tickets.blo.org and click the Forgot Password button to reset your password.
No. In order to keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds, and can only be scanned directly from your mobile device.
As a safety measure, the QR codes will not be visible on your tickets until 48 hours before your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.
No problem! If you accidentally elected digital tickets as your delivery method, don’t worry. While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Boston Lyric Opera Ticketing Services Team at 617.542.6772 or email boxoffice@blo.org to arrange to pick up your printed tickets at Will Call.
No problem! Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account
You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support rotating or dynamic QR codes.
Sharing Your Digital Tickets FAQs
- Go to tickets.blo.org
- Enter the email address used when purchasing and request an access code be sent to your email.
- Enter the access code and select “Stay Logged In” to stay logged in for 30 days.
- Select the performance you will be attending.
- Tap Share Tickets
- Enter the full name of the person with whom you are sharing the digital ticket(s).
- Select the ticket(s) you’d like to share.
- Confirm your selection.
- Share* the link via text or email to the person to whom you are sending the digital ticket(s).
- To Accept the Tickets, your guest must log in or create an account if they don’t already have one.
*You do not need to share your tickets with yourself, your tickets are accessible to you on any device but you must be logged in on your mobile device to display your tickets at the venue.
The ticket sharing button will become available 48 hours before your event.
No, you share only the digital ticket(s) you select to share with others in the group attending the performance with you.
YES! They must log in to claim the tickets you’ve shared with your guests. If they already have a ticketing account with Boston Lyric Opera, they may use the same email address associated with their account to log in. If they do not have an account, they must create one to accept the tickets.
If anyone in your group is unsure if they have an existing login, they can click the Register for a New Account button. If their email already exists, the system will let them know. If it does not it will register an account for them.
- Click the link shared with you.
- Login using the email address associated with your Boston Lyric Opera ticketing account OR register a new account if you don’t have one.
- Accept the tickets.
Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.
Once you share a digital ticket, you will see one of the two following status notifications:
- Ticket Accepted by (Your Guest’s Name)
- Your guest has claimed your shared ticket(s).
- Ticket Shared with (Your Guest’s Name) Pending
- Your guest has not accepted the digital ticket(s) yet.
- You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
- You may also “Share the invite again” or “Get this ticket back” in your wallet.
Yes! Once you see the Share Tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.
YES! Copy the link into an email and send it to your guest. The link will redirect your guest to a landing page where they can claim the digital tickets.
*Note: You do not need to share the tickets with yourself, just log in to your account on your mobile device.