Ticketing Policies & Accessibility Information

Ticketing Policies

Discounts: Any and all discounts that BLO may offer are not applicable to orders already processed.

Refunds
All purchases are nonrefundable, but if you can’t make a production your tickets can be turned back to BLO for a tax-deductible donation. 
 
Quartet subscribers can exchange tickets for a missed performance within one (1) business day of the performance for a flat $10 fee.

Exchanges 

Subscribers and members can exchange their tickets before their performance at no extra charge. BLO’s Audience Services team will find similar seating to your original seat(s), depending upon availability. Please submit your request through the Subscriber Ticket Exchange Form. 

To complete the exchange or donation, all tickets being exchanged or donated need to be sent back to BLO by at least 48 hours before the performance to:

Boston Lyric OperaMidway Artist Studios15 Channel Center St. #106Boston MA 02210

Non-subscribers can exchange their tickets before their performance for a flat $10 fee.

Downgrades: Any difference in cost between performances due to availability is non-refundable.

Please note that Premium Seats (AA Zone) are at a higher cost on Opening Nights as they include access to Opening Night Parties – if you exchange out of Premium Seats on Opening Night, the difference in cost is non-refundable.

Accessibility @ BLO Events

Accessible Seating is available for each performance at all price levels. Members of the Audience Services Team are available to assist with purchasing these at 617.542.6772 or boxoffice@blo.org.

Service Animals are welcome to all productions and programs. Please let us know when you purchase your tickets so you and your animal are seated comfortably.

Large Print Programs are currently available for each production digitally. A link can be found on the web page of each opera for viewing and download.

Assisted Listening Devices are available at the Box Office at every production.

Surtitles in English are provided for every production on multiple screens placed throughout each performance venue.

Boston Lyric Opera is dedicated to meeting the needs of each of our patrons to the best of our ability, so that everyone has an enjoyable opera experience. We are committed to implementing the best practices to ensure that opera is accessible to all, and this is an ongoing process.

Do you have a question or a concern about your accessibility needs? We are more than happy to help! Please contact us at boxoffice@blo.org and one of our staff will be in touch with you directly.